Privacy Policy

1. Introduction

NexaGen Solutions Limited ("we," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. By using our website, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, email address, phone number, and company name provided through contact forms or demo booking requests.
• Usage Data: IP address, browser type, pages visited, and time spent on our website, collected automatically via analytics tools.
• Business Information: Information about your organization, industry, and ERP requirements shared during consultations or audits.
• Communications: Records of emails, calls, or messages exchanged as part of service delivery.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, demo requests, and audit submissions
• Deliver and improve our ERPNext implementation and support services
• Send service-related communications and project updates
• Analyze website usage to improve user experience
• Comply with applicable legal and regulatory obligations in Kenya

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or delivering services (such as cloud hosting, email platforms, or analytics tools), subject to confidentiality agreements. We may also disclose information when required by Kenyan law, court order, or to protect the rights and safety of our company or clients.

5. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. While we take reasonable precautions, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact and project information is typically retained for the duration of the business relationship plus a period of seven (7) years for legal and accounting purposes.

7. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data where legally permissible
• Object to or restrict how we process your data

To exercise any of these rights, please contact us at info@nexagensolutions.com.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: