How we deliver your
business system.
A transparent, five-phase process — from the first discovery call to long-term support. No surprises, no vague scope, no handover-and-goodbye.
Five phases, zero ambiguity
Every phase has clear inputs, activities, and a defined deliverable. You always know where we are and what comes next.
Discovery & Audit
Every engagement starts with a free discovery call. We map your current workflows, identify where time and money are being lost, and produce a written findings report — no obligation to proceed.
Activities
- Stakeholder interviews and process walkthroughs
- Current system and data flow audit
- Gap analysis and pain point documentation
- High-level roadmap and recommended scope
Deliverable
Written audit report with prioritised recommendations
Solution Design
We define the exact scope of the implementation: which ERPNext modules, which integrations, what data to migrate, and how go-live will be structured. You approve everything before a single line is configured.
Activities
- Module selection and configuration scope
- Integration architecture and API contracts
- Data migration strategy and mapping
- Training plan and rollout sequencing
Deliverable
Signed solution design document and project plan
Implementation
We configure ERPNext, build integrations, migrate your data, and run parallel testing. You see the system working in a staging environment before anything touches production.
Activities
- ERPNext module configuration and customisation
- Integration development and end-to-end testing
- Data migration, cleaning, and validation
- User acceptance testing with your team
Deliverable
Production-ready system, fully tested
Training & Go-live
We train your users in role-specific sessions — not a generic walkthrough of every feature. Go-live happens with us monitoring the system in real time so issues are caught before they become problems.
Activities
- Role-based user training sessions
- Admin and super-user training
- Go-live monitoring and hypercare support
- Documentation and quick-reference guides
Deliverable
Live system with trained users and go-live report
Optimise & Support
After go-live, we stay close. Monthly check-ins, support for ERPNext updates, new automation as your business scales, and fast response when something needs attention.
Activities
- Post-go-live support and issue resolution
- Reporting and dashboard refinement
- New automation and workflow improvements
- ERPNext version updates and compliance patches
Deliverable
Active support contract with defined SLAs
Principles behind every engagement
Audit before we scope
We never quote before we understand. Every engagement starts with a proper discovery so the scope reflects your real situation, not our assumptions.
No surprises
You see and approve the solution design before implementation starts. Change requests mid-project are documented and costed transparently.
Your team owns the system
We train your staff to run ERPNext independently. A system your team can't use without calling us isn't a success — it's a dependency.
Start with the bottleneck
We identify the highest-impact area first. You get measurable value faster instead of waiting for a months-long full-company rollout.
Frequently Asked Questions
How long does a typical ERPNext implementation take?+
It depends on scope. A focused single-module go-live typically takes 4–6 weeks from kickoff. A full multi-module implementation across a larger business runs 8–16 weeks. We confirm the timeline during the solution design phase.
Do we need to buy ERPNext licenses?+
ERPNext is open-source — there are no per-user license fees for the on-premise version. We charge for the implementation, configuration, and support. We can also advise on Frappe Cloud hosting if you prefer a managed option.
What data can be migrated from our existing system?+
We migrate customers, suppliers, items, opening balances, and transaction history. The exact scope depends on what your current system can export. We assess this during the audit phase and provide a clear migration plan.
Can we start small and expand later?+
Yes — and we recommend it. Most clients start with accounts and one operational module, then add HR, inventory, or integrations once the core is stable. ERPNext is designed for phased adoption.
What ongoing support do you provide after go-live?+
We offer monthly support contracts covering issue resolution, user questions, system updates, and proactive optimisation. Support SLAs and response times are defined in the contract before go-live.
Ready to start your implementation?
The first step is a free discovery call — we'll map your workflows and give you a clear picture of what the right system can do for your business.